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	<title>Maintenance &#8211; Tracsafe</title>
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	<link>https://www.tracsafe.com.au</link>
	<description>Body corporate management the way that you want it.</description>
	<lastBuildDate>Fri, 01 Mar 2019 09:22:55 +0000</lastBuildDate>
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		<title>March 2019 &#8211; Ownership, maintenance and insurance</title>
		<link>https://www.tracsafe.com.au/ownership-maintenance-insurance/</link>
		
		<dc:creator><![CDATA[trkwpbcm]]></dc:creator>
		<pubDate>Fri, 01 Mar 2019 09:22:55 +0000</pubDate>
				<category><![CDATA[Insurance]]></category>
		<category><![CDATA[Legislation]]></category>
		<category><![CDATA[Maintenance]]></category>
		<guid isPermaLink="false">http://www.tracsafe.com.au/?p=1350</guid>

					<description><![CDATA[A very important concept is to realise that the BCCM legislation complicates whether the body corporate or lot owner should [&#8230;]]]></description>
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<p>A very important concept is to realise that the BCCM legislation complicates whether the body corporate or lot owner should be attributed the ownership, maintenance or insurance responsibility for specific infrastructure.  Let&#8217;s go through a couple of examples that are relevant for schemes surveyed as building format plan.</p>


<p>Take airconditioning. In the case of an air-conditioning system dedicated to one lot – the external condenser unit and cabling will usually be common property and owned by the body corporate whilst the internal unit is owned by the lot owner.  The maintenance of both the internal and external units are a lot owner responsibility.  The insurance on the whole system is usually a lot owner contents responsibility (check the specific policy terms of the body corporate building policy to be sure).</p>


<p>Take guttering and drainpipes. The guttering and drainpipes will be common property and owned by the body corporate. Maintenance will be a body corporate responsibility unless the guttering and drainpipes only service one lot. In a dedicated lot situation, the lot owner would be responsible up to the point where the drainpipe converges on a common drain point. The insurance responsibility is solely the body corporate although an excess might be payable by the lot owner if the insurance event is purely related to the lot.</p>


<p>It can be complicated.  Tracsafe can help. </p>


<p></p>


<p>  </p>
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		<title>February 2019 &#8211; Electricity issues with Energex</title>
		<link>https://www.tracsafe.com.au/lot-owner-electricity-issues-with-energex/</link>
		
		<dc:creator><![CDATA[trkwpbcm]]></dc:creator>
		<pubDate>Fri, 01 Feb 2019 20:15:09 +0000</pubDate>
				<category><![CDATA[Best practice]]></category>
		<category><![CDATA[Legislation]]></category>
		<category><![CDATA[Maintenance]]></category>
		<guid isPermaLink="false">http://www.tracsafe.com.au/?p=1334</guid>

					<description><![CDATA[This month, a lot owner&#8217;s hot water went cold.&#160;&#160;A plumber was called who found no issue with the plumbing.&#160;&#160;Eventually, Energex [&#8230;]]]></description>
										<content:encoded><![CDATA[<p>This month, a lot owner&#8217;s hot water went cold.&nbsp;&nbsp;A plumber was called who found no issue with the plumbing.&nbsp;&nbsp;Eventually, Energex was called and identified a fault in the electrical infrastructure on the property.&nbsp;&nbsp;They also stated that other lot owners would have been affected in the same way.&nbsp;&nbsp;The plumber charged $200.&nbsp;&nbsp;The lot owner asked the plumber to put the invoice in the name of the body corporate and the lot owner then on-sent the invoice to the body corporate treasurer for immediate payment.</p>
<p>This process is not in accordance with the BCCM regulations and the body corporate treasurer correctly refused to pay the invoice.&nbsp;&nbsp;The plumber and the lot owner were advised that the lot owner had no authority to contract the plumber in the name of the body corporate.</p>
<p>Electricity infrastructure is not body corporate common property.&nbsp;&nbsp;The better cause of action for a hot water fault, if water is still running, is for the lot owner to call an electrician.&nbsp;&nbsp;They would have identified the issue much quicker and could have taken some urgent temporary action until Energex were called to fix their fault.&nbsp;&nbsp;Energex will reimburse a contractor call out where the issue was an <a href="https://www.energex.com.au/home/power-outages/Make-a-claim/electrical-contractor-fee-claims" rel="noopener noreferrer" target="_blank">Energex fault</a>.</p>
<p>If the lot owner is unsuccessful in claiming the reimbursement from Energex, the committee could consider a motion for reimbursement of the lot owner for the expense.&nbsp;&nbsp;However, it should be noted that the electricity infrastructure is not body corporate common property.&nbsp;&nbsp;If other lots were affected by the issue, the other lot owners might choose to unilaterally directly contribute to any out-of-pocket expenses of the lot owner.</p>
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		<title>November 2018 &#8211; Insurers have a lot of power</title>
		<link>https://www.tracsafe.com.au/insurers-have-a-lot-of-power/</link>
		
		<dc:creator><![CDATA[trkwpbcm]]></dc:creator>
		<pubDate>Wed, 28 Nov 2018 07:55:37 +0000</pubDate>
				<category><![CDATA[Insurance]]></category>
		<category><![CDATA[Maintenance]]></category>
		<guid isPermaLink="false">http://www.tracsafe.com.au/?p=1318</guid>

					<description><![CDATA[A recent storm on the Gold coast affected one of the schemes that we manage.&#160;&#160;There was water damage to two [&#8230;]]]></description>
										<content:encoded><![CDATA[<p>A recent storm on the Gold coast affected one of the schemes that we manage.&nbsp;&nbsp;There was water damage to two lots after severe hail cracked and lifted tiles above their townhouses.&nbsp;&nbsp;The scheme is on a building format plan of survey so the impact to the roofing above the two lots was a body corporate responsibility.&nbsp;&nbsp;The insurer&#8217;s panel repairer did a make safe and prepared an expert&#8217;s report.&nbsp;&nbsp;In that report, it was stated &#8211; &#8216;Cracking to ridge cap pointing to lower and upper roofs evident&#8217;.&nbsp;&nbsp;Additionally, they noted that &#8216;The above repairs should be completed by a qualified trade prior to insurance related works commencing.&#8217;&nbsp;&nbsp;They formed the view that this component of the overall damage was due to overdue maintenance and not a consequence of the storm.</p>
<p>The insurer has approved the repairs for the consequential damage from the storm.&nbsp;&nbsp;However, this will not commence until the Body Corporate provides evidence that the maintenance issue has been corrected.&nbsp;&nbsp;A quote provided by a related party to the panel repairer was $11,000.&nbsp;&nbsp;An EGM is required to approve a quote of that nature and additionally two quotes are required and a lengthy process to run an EGM in accordance with the legislation.&nbsp;&nbsp;Repairers are hard to source because there are many properties needing repair in the area.&nbsp;&nbsp;A second quote has been sourced.&nbsp;&nbsp;A third contractor contradicted the expert&#8217;s report but unless the original expert withdraws their report commentary regarding the pointing, the insurer is unlikely to change their position.</p>
<p>A small body corporate does not have the time or money to invest in challenging expert&#8217;s reports, nor getting the insurer to modify their position.&nbsp;&nbsp;Insurers have a lot of power!&nbsp;&nbsp;Meanwhile the impacted lot owners worry whilst their lots remain unrepaired and the storm season continues.</p>
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		<title>Improvements to common property in a town house scheme</title>
		<link>https://www.tracsafe.com.au/improvements-to-common-property-in-a-town-house-scheme/</link>
		
		<dc:creator><![CDATA[trkwpbcm]]></dc:creator>
		<pubDate>Fri, 20 Apr 2018 11:02:49 +0000</pubDate>
				<category><![CDATA[Best practice]]></category>
		<category><![CDATA[Legislation]]></category>
		<category><![CDATA[Maintenance]]></category>
		<guid isPermaLink="false">http://www.tracsafe.com.au/?p=1240</guid>

					<description><![CDATA[Recently, in a body corporate that we manage, a lot owner installed solar panels on the roof above his townhouse [&#8230;]]]></description>
										<content:encoded><![CDATA[<p>Recently, in a body corporate that we manage, a lot owner installed solar panels on the roof above his townhouse without approval.&nbsp;&nbsp;Whilst he was totally unaware that permission was needed to make improvements to common property, it is not always easy to work out what is common property in a town house scheme.</p>
<p>You must inspect the survey plan for the lot and if the survey plan states that the plan is a building format plan, then each townhouse lot will be defined by the walls, ceilings, floors of the townhouse.&nbsp;&nbsp;This means that the townhouse structure, foundation, roofing, guttering and cladding all form part of common property.&nbsp;&nbsp;But his plan could have stated that it was a standard format plan, in which case the entire townhouse would form part of his lot and he could have freely installed the solar panels on his roof.</p>
<p>Making changes to common property can lead to issues if the committee or body corporate refuses to approve the improvement.&nbsp;&nbsp;The lot owner would need to restore the common property to the prior state.&nbsp;&nbsp;Avoid the issue altogether, and make sure to get  approval.&nbsp;&nbsp;Committees can approve a common property improvement by a lot owner where the cost of the improvement is less than $3,000.&nbsp;&nbsp;Beyond that, only a general meeting may consider the motion for an improvement.</p>
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		<title>Counting of votes for special resolution</title>
		<link>https://www.tracsafe.com.au/counting-of-votes-for-special-resolution/</link>
		
		<dc:creator><![CDATA[trkwpbcm]]></dc:creator>
		<pubDate>Sat, 17 Mar 2018 11:52:43 +0000</pubDate>
				<category><![CDATA[Best practice]]></category>
		<category><![CDATA[Issues]]></category>
		<category><![CDATA[Legislation]]></category>
		<category><![CDATA[Maintenance]]></category>
		<guid isPermaLink="false">http://www.tracsafe.com.au/?p=1233</guid>

					<description><![CDATA[We recently convened an AGM that highlighted the skill and knowledge needed to ensure the votes in a special resolution [&#8230;]]]></description>
										<content:encoded><![CDATA[<p>We recently convened an AGM that highlighted the skill and knowledge needed to ensure the votes in a special resolution were correctly considered.&nbsp;&nbsp;Some decorative lights at the entrance to the property had failed.&nbsp;&nbsp;The repair cost was outrageous and the committee decided to disconnect and not reconnect them.&nbsp;&nbsp;Approval was sought and given by the electrical designers of the building that this action would not impact the original lighting design that was needed to meet council development conditions.</p>
<p>The committee included a special motion in the AGM notice of meeting since the proposed course of action was an improvement to the common property by the body corporate.&nbsp;&nbsp;At the AGM, the votes were &#8211; three in favour, one against and one abstain.</p>
<p>According to the BCCM Act, in a special resolution, at least two-thirds of the votes cast have to be in favour of the motion and the number of NO votes must not exceed 25% of the number of lots or 25% of the total contribution lot entitlements.&nbsp;&nbsp;At first glance, it might appear that the motion had not been lost &#8211; since 3 out of 5 does not make the threshold of two-thirds.&nbsp;&nbsp;However, a careful reading of the Act with help from an adjudication &#8211;<br />
http://www.austlii.edu.au/cgi-bin/viewdoc/au/cases/qld/QBCCMCmr/2007/451.html<br />
&#8211; identifies that abstentions do not count towards the number of votes cast.&nbsp;&nbsp;Therefore, the special resolution passed with three-quarters of votes cast in favour.&nbsp;&nbsp;The lights were not replaced.</p>
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		<title>Tenant keys</title>
		<link>https://www.tracsafe.com.au/tenant-keys/</link>
		
		<dc:creator><![CDATA[trkwpbcm]]></dc:creator>
		<pubDate>Wed, 11 Oct 2017 11:31:17 +0000</pubDate>
				<category><![CDATA[Body Corporate Manager]]></category>
		<category><![CDATA[Issues]]></category>
		<category><![CDATA[Maintenance]]></category>
		<guid isPermaLink="false">http://www.tracsafe.com.au/?p=1217</guid>

					<description><![CDATA[The rental agency of a lot in a Building Format scheme that we manage came to us requesting that we [&#8230;]]]></description>
										<content:encoded><![CDATA[<p>The rental agency of a lot in a Building Format scheme that we manage came to us requesting that we provision a key for the unit that they are managing as the tenant needed an additional key.&nbsp;&nbsp;BCCM adjudications have been clear (http://www.austlii.edu.au/cgi-bin/viewdoc/au/cases/qld/QBCCMCmr/2000/71.html) that the body corporate is liable for the maintenance of locks and the provision of keys for those locks.&nbsp;&nbsp;However, it is not liable to provide replacement keys where the loss is the fault of the holder.</p>
<p><p>It is the experience of many schemes where lots are rented, particularly in the tourist areas, that tenants are prone to losing keys which provides access to the building and unit.&nbsp;&nbsp;For this reason, most bodies corporate in buildings where a large number of lots are let charge a standard fee for providing replacement or additional keys.</p>
<p>This practice makes sense where the key has a function providing access to a common entry door.&nbsp;&nbsp;The Body Corporate needs to control the copying of the key and if necessary the storage and integrity of the master key that is used to make the copy.</p>
<p>However, where the key is unique to the lot and has no other function, it does not make practical sense.&nbsp;&nbsp;In these cases, the lot owner will usually have the authority to have the key copied.</p>
<p><p>In our case, the key only gave access to the lot.&nbsp;&nbsp;Additionally, in this complex, the lot key can only be copied by the manufacturer.&nbsp;&nbsp;A local locksmith places an order (referencing the number found on the key head) and the key is cut after the name and signature is found to match the manufacturer&#8217;s records.&nbsp;&nbsp;In cases where there is no match, the lot owner will need to provide proof of ownership such as a rates notice.</p>
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		<title>Egged</title>
		<link>https://www.tracsafe.com.au/egged/</link>
		
		<dc:creator><![CDATA[trkwpbcm]]></dc:creator>
		<pubDate>Thu, 13 Jul 2017 05:30:24 +0000</pubDate>
				<category><![CDATA[By-Laws]]></category>
		<category><![CDATA[Issues]]></category>
		<category><![CDATA[Maintenance]]></category>
		<guid isPermaLink="false">http://www.tracsafe.com.au/?p=1195</guid>

					<description><![CDATA[Recently, a client in a building format plan found her townhouse egged.&#160;&#160;Missiles had also been directed towards a neighbouring townhouse [&#8230;]]]></description>
										<content:encoded><![CDATA[<p>Recently, a client in a building format plan found her townhouse egged.&nbsp;&nbsp;Missiles had also been directed towards a neighbouring townhouse in the Body Corporate.&nbsp;&nbsp;Her townhouse is surrounded by an exclusive use allocation, apart from an adjoining wall to another townhouse in the Body Corporate.&nbsp;&nbsp;This messy event led the impacted lot owners and the Committee to question whether the cleaning, including the cost of cleaning, is a Body Corporate responsibility given that egging is known to quickly deteriorate painted surfaces.<br />
According to the small schemes module regulation, s107 &#8211; Conditions and obligations under exclusive use by-law:<br />
(2) An exclusive use by-law is taken, in the absence of other specific provision in the by-law for maintenance and operating costs, to make the owner of the lot to whom exclusive use or other rights are given responsible for the maintenance of and operating costs for the part of the common property to which the exclusive use by-law applies.<br />
(3) However, if the lot was created under a building format plan of subdivision, in the absence of other specific provision in the by-law, the owner of the lot is <strong>not</strong> responsible for &#8230;<br />
(b) maintaining in a structurally sound condition any of the following elements of scheme land that are part of a structure that is on the part of the common property to which the by-law applies and is <strong>not constructed by or for the lot owner</strong>&#8212;<br />
(i) foundation structures;<br />
(ii) roofing structures providing protection;<br />
(iii) essential supporting framework, including load-bearing walls.<br />
The external cladding, which in this case was not constructed by or for the lot owner, are an essential supporting framework and are the structural maintenance responsibility of the Body Corporate as the by-law did not specify otherwise.&nbsp;&nbsp;The potential for paint deterioration from the egging could be a vector for structural degradation of the framework.&nbsp;&nbsp;If this is true, then perhaps the Body Corporate should bear the cost of clean-up.&nbsp;&nbsp;However, if the egg happened to splatter against a window in the same wall, cleaning would be a lot owner responsibility, as the window is not an essential structural element.&nbsp;&nbsp;However, does the external cladding actually form part of the exclusive use area?<br />
Another consideration is that the townhouse has two levels.&nbsp;&nbsp;The exclusive use area on this scheme has only been defined with respect to the structures on the ground level and this only begins at the edge of a patio on the street facing side.&nbsp;&nbsp;The wall on the upper level facing the street is recessed from the patio and therefore should be classified as common property but not classified as exclusive use.&nbsp;&nbsp;If the impact was on this wall, then the responsibility rests entirely with the Body Corporate.<br />
Lastly, exclusive use sketches typically have an annotation such as &#8211; <i>exclusive use boundaries defined by structural features are external face of wall &#8230; </i>.&nbsp;&nbsp;As such, the walls are boundaries and could be construed as not forming part of the exclusive use proper but remain unallocated common property.&nbsp;&nbsp;There are clear adjudications that identify that doors and windows in such walls are a lot owner&#8217;s maintenance responsibility because they exist only for the benefit of the owner &#8211; <br />
<a href="http://www.austlii.edu.au/cgi-bin/sinodisp/au/cases/qld/QBCCMCmr/2007/609">http://www.austlii.edu.au/cgi-bin/sinodisp/au/cases/qld/QBCCMCmr/2007/609</a>.<br />
We think that the boundary walls, excluding the doors and windows, remain unallocated common property unless specified explicitly as part of the exclusive use area.&nbsp;&nbsp;However, we have been unable to find any adjudication with regard to the wall as just described.&nbsp;&nbsp;If you know the answer for sure, please let us know.<br />
In summary, it can be far from trivial when examining maintenance obligations on schemes with Building Format plan of survey.</p>
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		<title>Schemes with mixed survey plan formats</title>
		<link>https://www.tracsafe.com.au/schemes-with-mixed-survey-plan-formats/</link>
		
		<dc:creator><![CDATA[trkwpbcm]]></dc:creator>
		<pubDate>Sun, 04 Jun 2017 19:11:33 +0000</pubDate>
				<category><![CDATA[By-Laws]]></category>
		<category><![CDATA[Legislation]]></category>
		<category><![CDATA[Maintenance]]></category>
		<guid isPermaLink="false">http://192.168.182.129/?p=1071</guid>

					<description><![CDATA[We uncovered a tangled web this month.&#160;&#160;A scheme of townhouses had been developed over an extended period of time.&#160;&#160;The scheme [&#8230;]]]></description>
										<content:encoded><![CDATA[<p>We uncovered a tangled web this month.&nbsp;&nbsp;A scheme of townhouses had been developed over an extended period of time.&nbsp;&nbsp;The scheme has a private road and for all intensive purposes all the townhouses seemed similar with no lot fencing but with landscaped grounds surrounding each building on the scheme land.&nbsp;&nbsp;The scheme was not a layered scheme.</p>
<p>The first townhouses were originally developed in the 1990s using a Standard Format Plan of survey.&nbsp;&nbsp;The surveyor had defined a footprint for each lot following the contour of each townhouse with just a slight increase in dimension so that the townhouse footprint sat within the survey plan lot footprint.&nbsp;&nbsp;The Community Management Statement included an ordinary by-law requiring the lot owners to maintain the exterior of their townhouse in good condition.&nbsp;&nbsp;The by-law was a little superfluous since the Act already imposes that condition on lot owners to maintain their lot in good condition.&nbsp;&nbsp;At the inception of the scheme, each townhouse was located within their respective lot.</p>
<p>Subsequent townhouses were developed in the following decade.&nbsp;&nbsp;Times had changed and surveyors now commonly use a Building Format Plan of survey in new schemes.&nbsp;&nbsp;They used a Building Format Plan of survey for the new townhouses.&nbsp;&nbsp;In this arrangement, the townhouse structure was now common property and each lot was defined by the walls and ceilings within each townhouse.&nbsp;&nbsp;So far, so good.</p>
<p>However, the by-law requiring the lot owner to maintain the exterior of their lot in good condition was left unchanged.&nbsp;&nbsp;The by-law was invalid for these new townhouses.&nbsp;&nbsp;The exterior of the lot (for the new townhouses) was common property and only the Body Corporate has that maintenance responsibility unless the by-law was an exclusive use bylaw (which it was not).</p>
<p>The bad news of the misunderstanding was that the Body Corporate had not been planning and saving in their sinking fund for the painting and other maintenance on the second set of townhouses for which they were responsible.&nbsp;&nbsp;Oops &#8211; good thing we were there to help.</p>
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		<title>Major lot expense impacting subset of lots</title>
		<link>https://www.tracsafe.com.au/major-lot-expense-impacting-subset-of-lots/</link>
		
		<dc:creator><![CDATA[trkwpbcm]]></dc:creator>
		<pubDate>Wed, 10 May 2017 07:59:33 +0000</pubDate>
				<category><![CDATA[Best practice]]></category>
		<category><![CDATA[Legislation]]></category>
		<category><![CDATA[Maintenance]]></category>
		<guid isPermaLink="false">http://192.168.182.129/?p=967</guid>

					<description><![CDATA[In April, we helped a scheme of townhouses where the lots were defined by Standard format (pegs in the ground) [&#8230;]]]></description>
										<content:encoded><![CDATA[<p>In April, we helped a scheme of townhouses where the lots were defined by Standard format (pegs in the ground) and not Building Format.&nbsp;&nbsp;Four of the seven townhouses required major structural repairs that were all related due to a structural steel frame that extended across all four lots that formed a garage for each lot.&nbsp;&nbsp;The repair was significant in value ~ $80,000 and each lot shared a similar proportion of that cost.&nbsp;&nbsp;However, because of the scheme survey format, the repair responsibility was for the individual lot owners and not the Body Corporate.</p>
<p>Our advice was for the Committee to write to each impacted lot with an offer of assistance.&nbsp;&nbsp;The offer was conditional on all lots agreeing in writing to the letter.&nbsp;&nbsp;Some of the conditions of the letter included </p>
<ul>
<li>Contractor evaluation and selection is a responsibility of one or more of the impacted lotowners.</li>
<li>The Committee will only execute the contract once all lots have prepaid the full amount to the Body Corporate.</li>
<li>The executed contract must be in the name of the Body Corporate.</li>
<li>The selected contractor must be agreed as acceptable to the Committee.</li>
<li>One of the impacted lot owners must be the nominee for supervising the contract.</li>
<li>Progress payments to the contractor must be authorised by the nominee supervising the contract.</li>
<li>Any consequential contractual issues that have a cost impact will be recovered as a lot expense from the lot owners.</li>
</ul>
<p>The benefit for the lot owners was that a single contract for all four lots was cheaper than if the lot owners engaged with a contractor individually.&nbsp;&nbsp;Additionally, the lot owners were happy in the knowledge that the full contract amount was collected upfront from all lot owners and held by a trusted party before the contract was signed.&nbsp;&nbsp;The benefit for the Body Corporate was ensuring that the lots were brought to a good standard of condition using a contractor that was acceptable to the Committee.</p>
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		<title>Major Spending Limit</title>
		<link>https://www.tracsafe.com.au/major-spending-limit/</link>
		
		<dc:creator><![CDATA[trkwpbcm]]></dc:creator>
		<pubDate>Fri, 26 Aug 2016 03:51:42 +0000</pubDate>
				<category><![CDATA[Legislation]]></category>
		<category><![CDATA[Maintenance]]></category>
		<guid isPermaLink="false">http://192.168.182.129/?p=125</guid>

					<description><![CDATA[As one Queensland Body Corporate recently experienced, the term of a contract can be highly significant when considering a motion [&#8230;]]]></description>
										<content:encoded><![CDATA[<p>As one Queensland Body Corporate recently experienced, the term of a contract can be highly significant when considering a motion for a contractor engagement.&nbsp;&nbsp;The Queensland BCCM Commissioner passed down a decision which highlights the necessity for owners to be wary and knowledgeable about their rights.&nbsp;&nbsp;Northcliffe’s Body Corporate manager <i>breached the requirements &#8230; in relation to proposed spending beyond the Major Spending Limit</i>.&nbsp;&nbsp;For those unversed in Body Corporate legalities, the “Major Spending Limit” is used to determine the number of quotes required when considering a motion at a general meeting.&nbsp;&nbsp;Calculated by multiplying the number of lots by $1,100 or set at $10,000 for 10 or more lots, exceeding it requires two alternatives to be given.&nbsp;&nbsp;Whilst the quote that the Northcliffe Body Corporate Manager provided was under the spending limit for a one year contract, the AGM motion proposed a three year contract.&nbsp;&nbsp;Over the three year period, the contract exceeded the major spending limit.&nbsp;&nbsp;By law he was required to provide<br />
at least one other quote.&nbsp;&nbsp;By not doing so he robbed the Body Corporate of their options, and potentially their money.</p>
<p>You can read the full case <a href="http://www.austlii.edu.au/cgi-bin/sinodisp/au/cases/qld/QBCCMCmr/2016/211.html" target="_new" rel="noopener noreferrer">here.</a></p>
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